General Questions
Why is Identity Verification Important?
Identity verification helps prevent fraud, protect sensitive information, and establish trust and security in various transactions and interactions online or offline. If you are a business owner who needs to verify your potential hires, business ...
Data Verification vs. Data Validation
Data verification and data validation are both crucial processes in ensuring data quality, but they serve distinct purposes: Data Verification is the process of confirming that the data provided is accurate, complete, and consistent. It aims to ...
What is Data Enrichment?
Data enrichment is the process of enhancing the value of existing data. It includes updating, adding, or correcting the current information you have. This can involve various techniques. One specific type of data enrichment is Data Appending. ...
Does Searchbug Provide Lead Lists?
While Searchbug doesn't provide a list of prospects, we can help you build your lead list using our USPS Address Lookup and Verification and Contact Data Append tool. First, you have to Identify your prospects by their geographic characteristics ...
Why are Yahoo! email addresses hard bouncing after being reported as "VALID"?
Unfortunately there is a known issue with INVALID Yahoo! email addresses reporting as "VALID". This is not an issue unique to Searchbug, it is industry-wide. You can read the full explanation of the problem at the following lnk. ...
Does Searchbug have online reviews?
Yes! Our online reviews are conveniently located in one place. We pride ourselves on our outstanding reputation in the data industry. Discover what customers are saying about Searchbug's services. Read feedback, ratings, and testimonials from ...
What sets Searchbug apart from competitors?
What sets Searchbug apart from other people search sites is its focus on data quality. Other people search sites own their data and store it in one large database. Stored data erodes and becomes stale. Searchbug utilizes a unique algorithm to search ...
Where does Searchbug get the data?
What sets Searchbug apart from other people search sites is its focus on data quality. Other people search sites own their data and store it on one large database. Stored data erodes and becomes stale. Searchbug utilizes a unique algorithm to search ...
Why is a criminal record not showing up in the data?
There are a few possible explanations for a criminal record that is not showing up in the data: 1) the subject was arrested but charges were never filed 2) the subject was arrested but acquitted of any crime 3) the subject was arrested but charges ...
Are your services available to people outside of the United States?
No matter where you live in the world, everyone is welcome to register a FREE Searchbug account. However, our current data sets only cover the United States and Canada. We do not offer data sets on any other foreign countries.
Can I add multiple users to my account?
Yes! All accounts have the ability to add multiple unique users. All usage and purchase history is then tracked under each individual user. After you log into your account, click your name at the top and select "Your Account" from the dropdown menu. ...
What is the CAN-SPAM Act?
The CAN-SPAM Act was enacted into law in 2003 in order to provide a framework for email marketers to abide by. Failure to follow the guidelines set forth in the act can result in stiff penalties and fines. You can read the full guidelines at the link ...
How do I cancel/delete my account?
Please feel free to send us a chat request, email, or phone call 800-990-2939 and we'd be happy to assist with closing out your account. Please note that our regular support hours are Monday - Friday from 6AM - 10PM Pacific Time and Saturday and ...
What is USPS Address Verification?
Please view the video below to learn about USPS Address Verification and how it can benefit your business: Additional Resources: Top 10 Businesses That Should Use USPS Address Lookup and Verification
How do I send an MMS/SMS email to a cell phone to avoid texting fees?
First, you can utilize a Phone Validator to identify the MMS/SMS email address behind a cell phone. Next, watch the videos below to learn how to take advantage of this service and send SMS messages for FREE: Part 1: ...
How do I update my email address?
After you sign in to your account, click your username at the top and select 'Your Account' from the dropdown menu. Next, click 'User Info' to update your email address:
Why is there inaccurate information on my SSN Trace?
At the end of the day, the information is being input by human beings. As such, it is not uncommon for there to be typographical errors, misspelled names and addresses, mistyped ZIP codes and even mistyped SSNs, which leads to inaccurate and ...
Why haven't I received my phone verification text message during Sign Up?
Please check to make sure the text message didn't go to your spam or junk folder in your text messages. If you are using iOS, you can check this setting under Settings > Messages > Filter Unknown Senders If you are using Android, you can check your ...
How can I contact Searchbug?
Please note that our regular support hours are Monday - Friday from 6AM - 10PM Pacific Time and Saturday and Sunday from 9AM - 5PM Pacific Time via Live Chat. If you contact us outside of regular business hours, one of our agents will get back to you ...
How much does it cost to open an account?
Searchbug is one of the few data providers that does not charge subscription fees, monthly fees, sign-up fees, membership fees, or any other recurring fees for that matter! You control all of the spending on your account. You only pay for the ...
How do I reset my password?
Click on the 'Login' link at the top of the page. Next, in the box that pops up, click Forgot Password? to reset the password on your account.
How long does it take to get my account activated?
In 2022, Searchbug introduced automatic account activation. When you sign up for your account, a randomized test transaction is sent through to the card on file. Searchbug then asks you to confirm the amount of that transaction. Once confirmed, your ...
Are there any recurring fees?
One of the things that sets Searchbug apart from our competition is there are no sign-up fees, monthly fees, subscription fees or any other types of recurring fees. You control all of the spending and you only pay for the searches that you place.
Is my first search free?
Yes! After you sign up for an account, and the account verification process is complete, your first search is on the house!
How do I sign up?
You can sign up for your FREE Searchbug Account here. Please note that a valid credit card is required during sign up. Why? Searchbug utilizes the credit card as a form of identity verification. A randomized test transaction will be sent to your ...
How do I Opt-Out?
You may exercise your right under CCPA to direct us not to sell your information that is not publicly available. If you would like to exercise that right, please make a Do Not Sell request using our online form. Requests made via email, postal mail ...
What are your support hours?
Call: 1-800-990-2939 Chat with Us! Email Us! Please note that our regular support hours are Monday - Friday from 6AM - 10PM Pacific Time and Saturday and Sunday from 9AM - 5PM Pacific Time via Live Chat. If you contact us outside of regular business ...
What are Search Tokens ($T)?
Searchbug introduced Search Tokens ($T) in 2019 in order to simplify the process of purchasing information online. As one of the few data providers that does not charge subscription fees, monthly fees, sign-up fees, membership fees, or any other ...