How do I cancel/delete my account?
Please feel free to send us a chat request, email, or phone call 800-990-2939 and we'd be happy to assist with closing out your account.
Please note that our regular support hours are Monday - Friday from 5AM - 5PM Pacific Standard Time and Saturday and Sunday from 9AM - 1PM Pacific Standard Time. If you contact us outside of regular business hours, one of our agents will get back to you the next business day.
***Note: One of the things that sets Searchbug apart from our competitors is there are no sign up fees, no membership fees, no monthly minimums, no contracts and no recurring charges of any kind. Our system is completely pay-as-you-go.
How long does it take to get my account activated?
In 2022, Searchbug introduced automatic account activation. When you sign up for your account, a randomized test transaction is sent through to the card on file. Searchbug then asks you to confirm the amount of that transaction. Once confirmed, your ...
How much does it cost to open an account?
Searchbug is one of the few data providers that does not charge subscription fees, monthly fees, sign-up fees, membership fees, or any other recurring fees for that matter! You control all of the spending on your account. You only pay for the ...
Can I add multiple users to my account?
Yes! All accounts have the ability to add multiple unique users. All usage and purchase history is then tracked under each individual user. After you log into your account, click your name at the top and select "Your Account" from the dropdown menu. ...
Why can't I log in to my account after updating my credit card information?
In order to insulate you, and us, from credit card fraud, all accounts are placed on a temporary hold after credit card information is changed. If this is done during regular business hours, it typically takes 15 minutes or less for an agent to ...
Is my first search free?
Yes! After you sign up for an account, and the account verification process is complete, your first search is on the house!