What are your support hours?

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• How can I contact Searchbug?

  Please note that our regular support hours are Monday - Friday from 6AM - 10PM Pacific Time and Saturday and Sunday from 9AM - 5PM Pacific Time via Live Chat. If you contact us outside of regular business hours, one of our agents will get back to you ...

• How do I cancel/delete my account?

  Please feel free to send us a chat request, email, or phone call 800-990-2939 and we'd be happy to assist with closing out your account. Please note that our regular support hours are Monday - Friday from 6AM - 10PM Pacific Time and Saturday and ...

• I didn't receive a test transaction, what should I do?

  If you would like to expedite the process, please feel free to send us a chat request, email us at support@searchbug.zohodesk.com or call us at 800-990-2939 Monday - Friday from 6AM - 10PM Pacific Time or Saturday and Sunday from 9AM - 5PM Pacific ...

• How long does it take to get my account activated?

  In 2022, Searchbug introduced automatic account activation. When you sign up for your account, a randomized test transaction is sent through to the card on file. Searchbug then asks you to confirm the amount of that transaction. Once confirmed, your ...

• What is the difference between the FTC DNC and Searchbug DNC?

  The federal DNC data provided by the FTC is no different than the data provided by Searchbug for federal DNC, it's the same data. Where it differs is as follows: 1) Searchbug DNC also includes State DNC check (FTC does not)+ 2) Searchbug DNC also ...