Payment Questions
What is the difference between Pay As You Go and Prepaid plans?
Pay As You Go plan is recommended for Search Token, Bulk Upload and Investigator Order customers. Prepaid plan is required for API customers. To switch plans, log into your account and click your name at the top > select 'Your Account' from the ...
If my first search is free, why are there charges on my credit card between $0.01 and $0.99?
Searchbug utilizes the credit card as a form of identity verification. A randomized test transaction will be sent to your credit card between $0.01 - $0.99 cents during account registration. Next, you will be asked to check your online banking ...
I didn't receive a test transaction, what should I do?
If you would like to expedite the process, please feel free to send us a chat request, email us at support@searchbug.zohodesk.com or call us at 800-990-2939 Monday - Friday from 6AM - 10PM Pacific Time or Saturday and Sunday from 9AM - 5PM Pacific ...
What forms of payment are accepted?
PayPal, Venmo, Google Pay, ACH, and all major credit cards are now accepted. NOTE: If you register your account using a credit card, a small test transaction between $0.01 and $0.99 will be sent to the card. You will then be asked to confirm the ...
How and where is my credit card information stored?
None of Searchbug employees, including system engineers, have access to full credit card details. After you enter your credit card information, it is passed directly to our credit card processor over an encrypted secure connection and is permanently ...