Why can't I log in to my account after updating my credit card information?

Why can't I log in to my account after updating my credit card information?

In order to insulate you, and us, from credit card fraud, all accounts are placed on a temporary hold after credit card information is changed. If this is done during regular business hours, it typically takes 15 minutes or less for an agent to review and reactivate your account.

Call: 1-800-990-2939


Please note that our regular support hours are Monday - Friday from 5AM - 5PM Pacific Standard Time and Saturday and Sunday from 9AM - 1PM Pacific Standard Time. If you contact us outside of regular business hours, one of our agents will get back to you the next business day.

    • Related Articles

    • Where is my credit card information stored?

      All credit card information is stored offsite with our secure credit card processor. Searchbug employees only have access to the last 4 digits of your credit card number.

    • Why is a credit card required to sign up?

      Searchbug utilizes the credit card as a form of identity verification. A randomized test transaction will be sent to your credit card between $0.01 - $0.99 cents during account registration. Next, you will be asked to check your online banking ...

    • If my first search is free, why are there charges on my credit card between $0.01 and $0.99?

      Searchbug utilizes the credit card as a form of identity verification. A randomized test transaction will be sent to your credit card between $0.01 - $0.99 cents during account registration. Next, you will be asked to check your online banking ...

    • What are Search Tokens ($T)?

      Searchbug introduced Search Tokens ($T) in 2019 in order to simplify the process of purchasing information online. As one of the few data providers that does not charge subscription fees, monthly fees, sign-up fees, membership fees, or any other ...

    • Why is there inaccurate information on my SSN Trace?

      At the end of the day, the information is being input by human beings. As such, it is not uncommon for there to be typographical errors, misspelled names and addresses, mistyped ZIP codes and even mistyped SSNs, which leads to inaccurate and ...