Why can't I log in to my account after updating my credit card information?
In order to insulate you, and us, from credit card fraud, all accounts are placed on a temporary hold after credit card information is changed. If this is done during regular business hours, it typically takes 15 minutes or less for an agent to review and reactivate your account.
Call: 1-800-990-2939
Please note that our regular support hours are Monday - Friday from 5AM - 5PM Pacific Standard Time and Saturday and Sunday from 9AM - 1PM Pacific Standard Time. If you contact us outside of regular business hours, one of our agents will get back to you the next business day.
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