VFAQ: What Are the TCPA Rules for AI-Generated Voices?
On February 8, 2024, the FCC issued a Declaratory Ruling that changed how AI is treated in outbound calling. The Commission unanimously confirmed that calls using AI-generated voices qualify as “artificial”. The TCPA already requires express written consent before placing robocalls using artificial or prerecorded voices; this consent requirement now extends to AI-generated speech, even if the voice sounds human or interactive.
The FCC updated the rules to protect consumers from being misled by synthetic or cloned voices, especially in scams involving the impersonation of celebrities, political figures, or family members.