The Telephone Consumer Protection Act (TCPA) was designed to protect consumers from unwanted calls, texts, and faxes. Over the years, numerous companies have faced lawsuits for violating these regulations, resulting in multimillion-dollar settlements.
These historic settlements serve as a warning to businesses and a reminder to consumers about their rights. Companies can protect themselves and their customers from costly legal fallout by understanding the risks and regulations, implementing strong operational processes, and using compliance tools.