A cloud PBX (Private Branch Exchange) phone system is essentially a business phone system that is hosted in the cloud by a third-party provider and delivers telephony features through Voice over Internet Protocol (VoIP) technology.
With a cloud PBX phone system, small businesses receive all of the perks of a business phone system, along with enterprise-level functionality and a full range of call management features, without an enterprise-level price tag.
With the right PBX solution, small businesses can handle customer interactions efficiently while maintaining high levels of customer satisfaction, improving the experience for both agents and customers.