Recent Articles
If my first search is free, why are there charges on my credit card between $0.01 and $0.99?
Searchbug utilizes the credit card as a form of identity verification. A randomized test transaction will be sent to your credit card between $0.01 - $0.99 cents during account registration. Next, you will be asked to check your online banking ...
My Batch / Bulk Upload has failed. What should I do?
If you experience a failed batch, no need to worry, our system automatically sweeps every 30 minutes and restarts any failed batches. Additionally, our customer service team also monitors the batch dashboard to ensure that any failed batches get ...
Does my API balance automatically replenish when the balance gets low?
Yes, when your prepaid balance gets low, the system automatically replenishes your balance with the predetermined amount. To set a predetermined amount, go to 'Your Account' page and select 'Switch Plan': Next, choose the amount which best suits your ...
How do I cancel/delete my account?
Please feel free to send us a chat request, email, or phone call 800-990-2939 and we'd be happy to assist with closing out your account. Our regular support hours are Monday - Friday from 5AM - 5PM Pacific Standard Time. Saturday and Sunday from ...
How do I pay for Bulk/Batch Append services?
You can pay for Batch Contact Info Append and Bulk Phone Verification utilizing the credit card on your account. After you upload your file, the system will give you a cost estimate. Once the file has completed running and the amount of hits has been ...