Searchbug.com - Help and Support Center


    • Recent Topics

    • Can I log in to the Searchbug forum using my existing Searchbug password?

      For security purposes, the Searchbug website and forum require different passwords so you'll need to sign up for a Forum Account.  To Sign In to the forum, first, click the Sign-Up link at the top right to create a new account.  We suggested you use the

    • Welcome to Searchbug Community Forum

      We created this platform to connect with you. In order to post, comment and engage, you must sign up to our community forum. You can post 4 types of content. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose.

    • Popular Articles

    • What forms of payment are accepted?

      PayPal, Venmo, Google Pay, ACH, and all major credit cards are now accepted. NOTE: If you register your account using a credit card, a small test transaction between $0.01 and $0.99 will be sent to the card. You will then be asked to confirm the ...

    • If my first search is free, why are there charges on my credit card between $0.01 and $0.99?

      Searchbug utilizes the credit card as a form of identity verification. A randomized test transaction will be sent to your credit card between $0.01 - $0.99 cents during account registration. Next, you will be asked to check your online banking ...

    • What is the difference between Pay As You Go and Prepaid plans?

      Pay As You Go plan is recommended for Search Token, Bulk Upload and Investigator Order customers. Prepaid plan is required for API customers. To switch plans, log into your account and click your name at the top > select 'Your Account' from the ...

    • How and where is my credit card information stored?

      None of Searchbug employees, including system engineers, have access to full credit card details. After you enter your credit card information, it is passed directly to our credit card processor over an encrypted secure connection and is permanently ...

    • How much does it cost to open an account?

      Searchbug is one of the few data providers that does not charge subscription fees, monthly fees, sign-up fees, membership fees, or any other recurring fees for that matter! You control all of the spending on your account. You only pay for the ...